Welcome to the rule book for our website, written to protect both you and us.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All prices are in AUD and INC of GST.

I Love, Rewards loyalty offers only applies on French Flax Linen and Bamboo Quilt Covers, Quilt Cover Sets & Sheet Sets. A sheet set is a full set of the same style with standard pillowcases. A quilt cover set includes a matching set of standard pillowcases. To redeem the offer you must be registered and signed in and the offer % will be based on your tier and applied automatically at checkout. Offer can only be combined with I Love, Rewards loyalty point redemption and not used with any other promotions. It also excludes items with promotional pricing such as Last Chance Styles. Offer cannot be applied to any previous or future purchases.

We do have minimum order spends for redemption of rewards.

Min spend | Reward

$100 | $10

$150 | $20

$225 | $30

$300 | $40

$400 | $50

Your points have an expiry of 12mths if no order has been placed during that period or you have not transacted since creation of account.

Please also note that the Birthday Gift is only available where we have had your birthday data available for a minimum of one month prior and the gifts are only sent when you place your next order. We reserve the right at any point to remove gifts from our loyalty offer.

On February 14th 2023 we launched our new store and loyalty program. We reached out to all our existing loyalty members to let them know their points were imported but they need to create an account in order to reactivate points. All customer loyalty points will expire on February 12th 2024 unless an order is placed prior.

If you are unsure how to use these offers, please contact Customer Care before completing your order help@ilovelinen.com.au. I Love Linen reserves the right to change the terms and conditions of the promotion at any time.

Promotional Codes and Offers

Please note that promotion codes are only valid at the time of purchase and cannot be redeemed after you have purchased an item. Please also note that some promotional offers will be deactivated at major sale times as these cannot be used in conjunction with any other offer. You're most welcome to redeem your other promotional offer once the major sale is over and the previous offers have been reactivated.

i.e. Sale codes can't be used on previous purchases and matching Pillowcases can only be bundled in at the $50 bundle price at the time of purchase.

Welcome 10% Offer

Your unique 10% off code is valid when you spend over $150. This offer excludes Sheet Sets, Hotel Cloud Range & Quilt Covers. Apply your unique code at checkout. This code can be combined with loyalty, but not in conjunction with other offers running. Keep this code handy as you can redeem the code after the sale that is running at the given time. This code will expire after 14 days.

Rewards & Refer a Friend Offers

To view the details of the I Love Linen Community rewards program click here. To view the terms and conditions of the Refer a Friend Free Pillowcase promotion click here. If you have any additional questions, please reach out to our Customer Care Team who will be more than happy to assist help@ilovelinen.com.au

365 Great Quality Guarantee

If your goods are found to have a genuine production defect, I Love Linen will replace or refund you for the value of that affected item. Please note, this guarantee does not apply to change of mind, or goods that have been damaged by consumer use (examples but not limited to: incorrect washing or drying, exposure to sunlight, stains from food, colours mixing in the wash). This guarantee applies from the date of purchase for 365 days, after that period the guarantee no longer applies and purchases are considered out of warranty use if a defect occurs. If you believe your goods to be a production fault please contact help@ilovelinen.com.au with the specific details relating to your item.

Fabric Colour Discrepency

Please note that different screens will show different variations of colours. If you want to learn more about the colours please get in contact with one of our designers, or request a swatch. Flax is a unique fibre and seasonality can affect the shade. This means there may be up to a 6% variation in the colour of woven Linen fabrics. Please keep this in mind if you intend to colour match with products from past purchases.

Sale Period:
The Festive Sale begins at 12:00 AM (AEST) on 18th December 2024 and ends at 11:59 PM (AEST) on 25th December 2024.

Offer Details:

- Enjoy up to 25% off sitewide during the sale period.
- Discounts apply to selected products across French linen bedding, French linen loungewear, and other categories.

Exclusions and Conditions:

- Discount is applied automatically at checkout for eligible products.
- Exclusions may apply, including gift cards, custom orders, and any items already discounted or marked as clearance.
- Combining Offers: This promotion cannot be combined with other offers, except for pre-existing loyalty rewards, and cannot be applied to any previous or future purchases.
- Offer valid only for purchases made on our website during the sale period.

Returns and Exchanges:

- Items purchased during the Festive Sale are subject to our standard returns and exchange policy.
- Refunds for returns will reflect the discounted purchase price.

Stock Availability:

- All offers are subject to stock availability.
- We reserve the right to cancel orders if stock is unavailable or in cases of suspected misuse of the promotion.

General Terms:

- Prices are as marked and subject to change without notice.
- Sale terms are non-negotiable.
- We reserve the right to modify or cancel the promotion at any time without prior notice.

For any queries regarding the Festive Sale, please contact our customer service team at help@ilovelinen.com.au

Happy shopping and wishing you a joyful festive season! 🎄

Promotion Period:
30% Off Signature French Flax Linen Bedding is available from 8:00am AEDT Sunday 10th November to 11:59pm AEDT Sunday 24th November 2024.

Discount Exclusions:
The 30% discount does not apply to Flat Sheets, Last Chance Styles, or the Hotel Cloud Collection Bedding Quilts, Pillows, Toppers, or Packages.

Discount Application:
The discount is automatically applied at checkout and prices are displayed as discounted.

Free Pillowcase Offer:
Customers who spend $200 AUD or more in a single transaction, after applying the 30% discount, are eligible for a free standard size Pillowcase set.

Offer Validity:
The free Pillowcase offer is valid from 8:00am AEST Sunday 10th November to 11:59pm AEST Sunday 24th November 2024, or while stocks last, whichever occurs first.

Pillowcase Selection:
Customers must select their free Pillowcases via the pop-up or banner alert at cart or checkout. I Love Linen reserves the right to choose which Pillowcase colours are included in this promotion. Colours are subject to availability until stocks last.

Order Modifications:
Once an order is complete, customers cannot change the colour of their free Pillowcase set. If customers do not select any Pillowcases, only the purchased items will be shipped. Alternatively, customers can pay $9.95 AUD to have the free Pillowcase set shipped separately.

Combining Offers:
This promotion cannot be combined with other offers, except for pre-existing loyalty rewards, and cannot be applied to any previous or future purchases.

Returns:
If items from your order are returned and the total falls below $200 AUD, you will be charged up to $79.90 AUD for the free Pillowcases, depending on the colour selected, if they are not returned in original, unused condition.

Replacement Policy:
Sold-out Pillowcases will be replaced with Milk Pillowcases.

Gift Voucher Orders:
Free Pillowcases cannot be redeemed on gift voucher orders as these are sent via email. To redeem a free set of Pillowcases, your order exceeding $200 must be items that are shipped via post.

Customer Service:
If you are unsure about how to use these offers, please contact Customer Service before completing your order. Offers cannot be added to completed orders.

Terms Change:
I Love Linen reserves the right to change the terms and conditions of the promotion at any time.

Giveaway Details:

Start Date: 1st December 2024, 12:00 AM
End Date: 31st December 2024, 11:59 PM

How to Enter:

1. Fill out the form on the entry page, subscribe to the Email and SMS marketing newsletters of both I Love Linen and QT Gold Coast.
2. Follow @ilovelinen and @qtqtgoldcoast on Instagram.
3. Like, save, and tag two friends on the entry post on I Love Linen’s Instagram page.
4. Bonus Entry: Make a purchase during December to receive additional entries.

Prize Package:

• Two-Night Stay in a qtQT Cabin at QT Gold Coast: Includes breakfast for two, a complimentary welcome sunset aperitivo, and turndown service (valued at $1,000).
• T&Cs: Subject to availability. Blackout dates apply (peak & special event periods). Stays must exclude Saturday nights.
• $2,000 Bedroom Makeover from I Love Linen.
• spaQ Voucher for Two: Includes a 60-minute massage per person (total value $350).

Terms & Conditions:

1. The prize is not transferable, redeemable for cash, or for resale, and will only be awarded to the confirmed winner.
2. Airfares and other travel expenses are not included and must be covered by the winner.
3. One winner will be selected at random. The draw will take place at I Love Linen Head Office on 7th January 2025.
4. Employees or affiliates of I Love Linen, QT Gold Coast, or prize partners are not eligible to win.
5. The winner will be contacted directly via email by the end of the day on 7th January 2025.
6. The QT Gold Coast stay must be booked in accordance with QT’s voucher policy and may have blackout dates, including peak seasons and special events, and must exclude Saturday nights.
7. By entering the giveaway, participants agree to have their data collected in accordance with I Love Linen’s and QT Gold Coast’s privacy policies.
8. I Love Linen reserves the right to substitute elements of the prize if items are unavailable at the time of fulfilment, ensuring the prize equates to the same value.

The discount is valid for single use only on all French linen bedding. Minimum spend $150. Code must be manually applied at checkout. Discount cannot be applied to past orders and cannot be used in conjunction with other promotions. I Love Linen reserves the right to change the promotion at any time.

Promotion Period
This offer is valid from 4th December 2024 to 15th December 2024, unless otherwise extended or terminated by I Love Linen.

Eligible Products
The 15% discount applies exclusively to our wear and dining ranges, including napkins, tablecloths, placemats, linen clothing, and related items.
Excludes gift cards, bundles, or any other product categories unless specifically stated.

Discount Application
The 15% discount is automatically applied at checkout—no code required.

Availability
Offer available online at ilovelinen.com.au.
Stock is limited, and discounts apply only while supplies last.

Returns and Exchanges
Items purchased under this promotion are subject to our standard returns and exchange policy. Refunds will be issued for the paid price only (not the full price of the item).

Exclusions
Offer not valid for previous purchases.
Not applicable to shipping costs.

General
I Love Linen reserves the right to amend, extend, or withdraw this promotion at any time without notice.
Misuse of the promotional offer will render the transaction invalid.

Promotion Period
This offer is valid from 13th December 2024 to 25th December 2024, unless otherwise extended or terminated by I Love Linen.

Eligible Products
The 10% discount applies exclusively to I Love Linen gift cards.

Discount Application
The 10% discount is automatically applied at checkout—no code required.

Availability
Offer available online at ilovelinen.com.au.
Discount applies only while supplies last.

Exclusions
Offer not valid for previous purchases.
Not applicable to any other products or shipping costs.

Returns and Exchanges
Gift cards purchased under this promotion are non-refundable and cannot be exchanged.

General
I Love Linen reserves the right to amend, extend, or withdraw this promotion at any time without notice.
Misuse of the promotional offer will render the transaction invalid.

Offer Description
Refer a friend to our store, and both you and your friend will receive a pair of free standard pillowcases when you each spend over $200. Your friend must use your referral link to make their first qualifying purchase, and once they do, you will receive your reward as well.

Eligibility

• This offer is open to existing customers who refer new customers.
• Referred friends must be first-time purchasers.
• Both the referrer and the referred friend must spend over $200 in a single transaction to qualify for the free pillowcases.

How to Participate

• You can refer friends by sharing your unique referral link, available on the rewards page of your account.
• The referred friend must click on the referral link and make a purchase of over $200.
• Once the referred friend successfully completes their purchase, both parties will receive a code for free standard pillowcases via email.

Reward Details

• Both the referrer and the referred friend will receive a pair of standard pillowcases when they meet the minimum spend requirement of $200.
• The reward code will be sent via email and can only be used once per person.
• The code is valid for 30 days from the date of issuance and must be applied during checkout.
• Shipping fees may apply to the order and are not covered by this offer.

Restrictions

• This offer cannot be combined with other discounts, promotions, or offers.
• The free pillowcase offer is limited to standard pillowcases only and cannot be exchanged for cash or other products.
• Offer is subject to availability; if stock is unavailable, we reserve the right to offer an alternative product of equivalent value.

Fraud Prevention

• Self-referrals or referring an individual who shares the same shipping address, billing address, or payment method will not be eligible for this promotion.
• Any fraudulent activity, including but not limited to creating fake accounts or multiple accounts, will result in the disqualification of the referrer and the referred friend from this offer.

1. Changes and Termination

• We reserve the right to modify or terminate this offer at any time without prior notice.
• Any changes will be effective immediately upon being posted on this page.

By participating in this program, you agree to these terms and conditions.

Promotion Period:
This Free Express Shipping promotion begins at 12:00 AM AEDT on 12th December 2024 and ends at 11:59 PM AEDT on 17th December 2024.

Eligible Areas:
Free express shipping is available exclusively to customers shipping to selected metro areas in Queensland, New South Wales, and Victoria.

How to Claim:
To take advantage of the free express shipping offer, customers must select the "Free Express Shipping" option at checkout. Failure to select this option will result in standard shipping charges being applied.

Order Processing:
Orders will be processed and dispatched as quickly as possible during the promotion period. Delivery times may vary based on location and carrier capacity, but express shipping aims to ensure quicker delivery than standard shipping methods.

Exclusions:

• This offer is not valid for orders shipping to non-metro areas or other states and territories.
• The promotion applies to in-stock items only and excludes Hotel Cloud Collection, pre-orders, backordered items, or gift cards.

General Conditions:

• This offer cannot be applied to past orders or combined with any other shipping promotions.
• I Love Linen reserves the right to modify, suspend, or cancel this promotion at any time without prior notice.

1. Contact Information:
   If you have any questions about this promotion or need assistance, please contact our customer service team at help@ilovelinen.com.au.

Enjoy faster delivery for the festive season with I Love Linen!